Policy
Refund policy
PaperPMF sells one-time generated research reports. This policy is intended to resolve duplicate charges and delivery failures while accounting for generation costs already incurred.
Eligible requests
A full or partial refund may be approved when:
- You were charged more than once for the same diagnostic run.
- Payment succeeded but PaperPMF did not create the report because of a service failure.
- The delivered report is technically inaccessible or materially incomplete and PaperPMF cannot repair it within a reasonable period.
- A refund is otherwise required by applicable consumer law.
Completed reports
A completed report is not automatically refundable because its synthetic findings are unfavorable, unexpected, or different from another research method.
PaperPMF will still review a completed report where the wrong product stimulus was used, the paid sample was not generated, or another material technical defect is demonstrated.
Request process
Email [email protected] within 14 days of purchase. Include the checkout email, report link, and a concise description of the problem. Do not send payment-card details.
Approved refunds are returned to the original payment method through Dodo Payments. Dodo currently requires refunds to be initiated within 30 days of the transaction and states that receipt typically takes three to five business days, depending on the bank and payment method.
Mandatory rights
This policy does not remove refund, cancellation, chargeback, or other consumer rights that apply in your jurisdiction or under the Merchant of Record's terms.